Recognized as one of Alberta’s Top Employers and Canada's Top Small and Medium Employers for 2018, Olympia Financial Group Inc. provides personalized administrative services to our clients in five areas; Self Directed Investment Accounts, Corporate Shareholder Services, Exempt Edge, Foreign Exchange, and Health Benefits. Founded in 1996, Olympia’s head office is located in Calgary, AB.

We are looking for a Technical Support Representative in our Calgary office.

As an Olympian you are entitled to generous perks including:

  • Health Care Spending Account
  • Employee Assistance Program
  • Tuition Reimbursement
  • Employee Share Ownership Plan
  • Generous Vacation and Personal Days
  • Convenient location accessible by public transit
  • Discounted Movie Passes, Ski Passes, and Golf Passes
  • Caffeine on the tap with a weekly fruit basket

Role Summary

Your primary roles include acting as first point of contact for all inbound client inquiries through various communication channels such as telephone, email and live chat. You take the time in listening to your clients and seek an understanding of their diverse needs while ensuring to deliver optimal solutions. You liaise between clients and internal teams to ensure effective delivery of personalized support. You are committed to go above and beyond client expectations in every interaction.

As the ideal candidate, you are a confident relationship expert who thrives in an ever changing fast-paced work culture. Your goal is to gain trust through a genuine passion to go above and beyond client expectations. You take ownership of diverse client inquiries, concerns and complaints and strive to move forward. You care about connecting with others and demonstrate the desire to work within a team. You are positive, motivated and driven to achieve success. You are committed to self-development and proactively seek coaching on new ways to grow.

Role Responsibilities

  • Provide knowledgeable technical support and troubleshooting guidance to clients using Olympia Trust Portal and mobile app
  • Demonstrate and promote Olympia Trust Company’s Values
  • Abide to Olympia Trust Company’s service standards
  • Offer and maintain a high level of personalized support
  • Achieve client satisfaction while adhering to Olympia Trust Company policies
  • Take ownership of client inquiries, concerns and complaints
  • Recognize opportunities and further educate clients
  • Maintain a working knowledge of all policy, procedures and services offered
  • Mentor, train and lead other team members
  • Develop and meet individual and team goals
  • Actively participate in projects and team meetings
  • Represent Olympia Trust Company in a professional manner
  • Thorough understanding of the Anti‐Money Laundering (AML) policies and procedures
  • Perform other duties and tasks as required

Personal Characteristics

  • Desire to engage and quickly connect with clients
  • Superior verbal, written, and interpersonal communication skills
  • Inquisitive approach with proven problem solving and analytical abilities
  • Confident in making optimal decisions
  • Exceptional time management with the aptitude to establish priorities

Experience and Skills

  • High school education completion
  • Related Post-Secondary education in computers, web/mobile technology preferred
  • Working knowledge of the internet, internet technologies, personal computers and various internet browsers
  • 1-2 years previous experience in a technical role supporting client’s over the phone
  • Previous experience in direct customer service
  • Minimum 1 year of call center experience working within a call queue environment
  • Intermediate level of Microsoft Outlook, Word and Excel
  • Bilingual French is beneficial
  • Successful completion of a Criminal Background check will be required

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic team, please submit your resume

Apply Now