Recognized as one of Alberta’s Top Employers and Canada's Top Small and Medium Employers for 2018, Olympia Financial Group Inc. provides personalized administrative services to our clients in five areas; Self Directed Investment Accounts, Corporate Shareholder Services, Exempt Edge, Foreign Exchange, and Health Benefits. Founded in 1996, Olympia’s head office is located in Calgary, AB.

As an Olympian you are entitled to generous perks including:

  • Health Care Spending Account
  • Employee Assistance Program
  • Tuition Reimbursement
  • Employee Share Ownership Plan
  • Generous Vacation and Personal Days
  • Convenient location accessible by public transit
  • Discounted Movie Passes, Ski Passes, and Golf Passes
  • Caffeine on the tap with a weekly fruit basket

Role Summary

Your primary roles include being the first contact for external inquires, via phone and walk-ins. We are looking for a personable and positive and upbeat person who can answer phone calls, gather information and transfer all inquiries to the appropriate individual/department in an efficient manner.

As the ideal candidate, you are a confident relationship expert who thrives in an ever changing fast-paced work culture. Your goal is to gain trust through a genuine passion to go above and beyond client expectations. You take ownership of diverse client inquiries, concerns and complaints and strive to move forward. You care about connecting with others and demonstrate the desire to work within a team. You are positive, motivated and driven to achieve success. You are committed to self-development and proactively seek coaching on new ways to grow.

Role Responsibilities

  • Answer incoming calls in a positive and professional manner with the ability to transfer incoming calls to the appropriate person
  • Greet all walk-in clients in a professional and friendly manner and represent Olympia in a professional manner
  • Efficiently receive, sort and distribute mail within the department and arrange for delivery of packages using courier services
  • Return any internal email inquiries efficiently
  • Place orders with various vendors when requested, ensure orders are placed accurately
  • Put away orders in the correct areas and take an inventory of supplies
  • Prepare documents for various areas and members within the department when requested
  • Communicate with the staff regarding general matters via email or phone
  • Arrange meetings, book board rooms and organize catering when necessary
  • Maintain photocopier, fax machine and kitchen areas, ensuring that supplies are available and all equipment is functioning properly
  • Develop and meet individual and team goals, while actively participating in projects and team meetings
  • Perform other duties and tasks as required

Personal Characteristics

  • Desire to engage and quickly connect with clients using superior verbal, written, and interpersonal communication skills
  • You can hold your own in a fast-paced, high-stress, team-based environment
  • Exceptional time management with the aptitude to establish priorities
  • Passion for creating dynamic relationships and communication skills both on the phone and in person

Experience and Skills

  • High school education completion and Post-Secondary education is viewed as an asset
  • 1-2 years reception or office administration experience is required
  • Previous experience in direct customer service
  • Intermediate level of Microsoft Outlook, Word and Excel
  • Successful completion of a Criminal Background check will be required

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic team, please submit your resume in confidence. Please note: only candidates selected for an interview will be contacted.

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