Quality Assurance Analyst I

Job Summary

For a Quality Assurance I, their primary role is to test internal business applications and customer facing websites. The QA I must be able to work with our QA Manager, peer QA/developers and business sponsors to deliver a quality solution to our business stakeholders. The QA I will be supporting Olympia’s in-house application development by writing test cases and testing/reporting defects through proper QA processes.

The Quality Assurance I must be able to deliver results in a dynamic and team-oriented environment. They must be able to multitask and able to thrive in an ever-changing environment, build relationships naturally, adapt quickly, and communicate effectively.

Duties and Responsibilities

• Uphold the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients, and business associates.
• Perform functional testing, GUI testing, tracking defects, as well as troubleshooting issues.
• Collaborate with business analysts and developers to create and execute software test cases.
• Understand and complete QA deployment processes by reviewing tickets for deployment, creating pull requests, working with QA and Devs to complete deployment.
• Submit and track defects for resolution by software developers.
• Provide support to internal users via phone, e-mail and on occasion through meetings.
• Identify, diagnose, report, and assist developers in resolving defects and verifying bug fixes.
• Provide clear, concise, documentation to support end users.
• Decipher and translate business logic into test plans on VSTS.
• Execute day-to-day operational activities to maintain effective and efficient service.
• Flexible to perform various assigned tasks as requested by management and executives.

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Competencies

• Connection - We build long-term relationships by collaborating with our clients and industry participants.
• Accountability - We are a trusted business partner operating with transparency and integrity.
• Innovation - We leverage technology to continuously improve how we serve our customers.
• Possesses excellent organization, high attention to detail and time management skills with the aptitude to establish priorities
• Ability to learn new technologies and grow in QA capabilities
• Adept to work within a small team both collaboratively and independently with minimal supervision
• Self-motivated and driven personality with the will to jump in to tackle tasks and new challenges
• Good verbal, written, and interpersonal communication skills
• Great client service and confident working directly with users
• Inquisitive approach with proven problem solving and analytical abilities
• Understands Critical Thinking testing, Privacy testing, bulk data testing and money testing
• Establish good communication and working relationships with business, QAs and Devs
• Ability to review peer QA test evidence on basic tickets

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Formal education and experience

• High school Diploma is required
• Diploma or Bachelor’s degree in Computer Science, Business Analyst or comparable experience (2+ years) is an asset
• Completion of ISTQB Foundation level or complete certification is an asset

Specialized skills or knowledge

• Understanding of Azure DevOps or Visual Studio Team Services (VSTS) is an asset
• Experience with Telerik and Telerik Test Studio is an asset
• An understanding of database fundamentals, TSQL and/or equivalent database experience
• Exposure to the agile development methodology, iterative development, and testing knowledge
• Continuous Integration and Deployment skills are an asset
• Financial applications experience is an asset
• C# and JavaScript programming knowledge are a benefit
• Training and experience with Product Acceptance Testing is required
• Training and experience with testing documentation (Test Plans, Test Cases, Test Reports, Change Requests) is required
• Training and / or experience with managing / logging incidents reports
• Experience with Selenium RC and Selenium Web Driver are an asset
• Understanding of Web and Application Services is required
• Successful completion of a Criminal Background check is required.

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